Steve Keller

This week’s #MondayMotivation demonstrates how forward thinking shapes patient care.

The Information Technology Service Management (ITSM) Department is the home of some of the Hospital’s hidden heroes. Steve Keller is an Informatics Analyst and has worked at the Hospital for just under three years.

The ITSM team is the first line of support when Hospital staff encounter problems with any of the electronic information technologies used during the course of patient care. Collaborating with other departments, ITSM is continuously researching new solutions, while planning and managing projects that aim to improve patient care.

“The work my team does makes it easier for clinicians to make informed decisions. It enables the integration and sharing of information around the hospital,” says Steve.

The primary information system the team supports is Meditech, which is basically the “Mothership” of all information systems in the Hospital.  Steve specifically supports the Picis Perioperative Information System which is used in the Perioperative Department (Pre-Op, Day Surgery, Operating Room and Post Anaesthesia Care Unit). Picis provides Clinical Nursing and Anaesthesia charting, patient tracking, scheduling and reporting. There is even a Picis patient-tracking screen in the OR waiting room so friends and families can keep track of their loved one progress throughout the perioperative process.

ITSM also supports and manages all of the integrations between these information systems to help create a seamless flow of information throughout the hospital.

Steve says, “I think I am the most proud of the work we have done on the Welch Allyn vital signs connectivity. It is great to have been a lead on such a positive implementation for the Hospital.”

The Welch Allyn vital signs connectivity was made possible from our generous donors. It ensures vital signs are uploaded to the Hospital’s Electronic Health Record (EHR) as soon as they are taken. Physicians are now able to view patient vital signs in almost real time and Nursing can spend more time at bed side instead of doing manual updates.

Steve says it is the Hospital’s teamwork, support and passion that allows them to provide the best quality of care for patients.

The Technical Team and the Informatics Team work together with members of the Hospital to keep equipment functioning and the Hospital running smoothly.